Your data: Key
Questions and Answers
Thank you for visiting this
website. We hope you enjoy learning more about Nestlé Skin Health S.A. and our
products and services.
We respect your right to
privacy in the online world when you use our website and communicate
electronically with us. We put in place all necessary measures to keep secure
any Personal Information you give us.
It is fundamentally important
that you are informed that Nestlé Skin Health S.A. is the Data Controller
(please see Question 18 of this Privacy Notice) of your
Personal Information. The principles set out in this Privacy Notice apply to
all Data Controllers in the Nestlé Group.
ourselves a number of key questions that we believe you would like answered
about the Personal Information that you submit to us. These answers will inform
you of your rights relating to your Personal Information and the measures that
we take to maintain the privacy and security of this Personal Information. We
trust you find this information helpful.
If you have any requests
concerning your Personal Information or any queries with regard to these
practices please contact us at the address given in Question 5 below.
We designed this Privacy
Notice so that you don't have to read all of it to find an answer to a specific
If you want to read all of it
– please feel free to do so. It's set out in full below.
Q1 What Personal Information
do we collect through this website and how do we collect it?
A We only collect Personal Information that YOU want to
provide to us or that is needed to provide (and improve) our service to you. We
collect direct Personal Information such as name, address and e-mail address as
well as indirect information such as cookies, connection and system
You may want to give us your
e-mail address, name, telephone number etc. so that we can provide you with
information about Nestlé Skin Health or on our products and services; enter you
into our surveys; or just keep you updated about exciting developments that you
may be interested in.
You can be confident that we
take all necessary measures to keep any Personal Information you send to us
private and secure.
Q2 How do we
keep your Personal Information secure?
A We take all necessary measures to keep your Personal Information private
and secure. Only authorized Nestlé Group staff, Third Party companies (i.e.
service providers) staff or our business partners' authorised staff (who have
contractually agreed to keep all information secure) have access to your
Personal Information. All Nestlé staff who have access to your Personal
Information are required to adhere to applicable privacy principles and all Third Party
employees who have access to your Personal Information have signed
non-disclosure agreements. In addition, contracts are in place with Third Party
companies that have access to your Personal Information, to make sure this
information remains secure. To ensure your Personal Information is protected,
we maintain a secure IT environment and have the appropriate measures in place
to prevent unauthorised access (i.e. hacking).
Please see Question 4 –
Who do we disclose your Personal Information to and why
Q3 What purposes
do we use your Personal Information for?
A Your Personal Information will only be used for the purposes for which you
provided it to us. It will also be used to administer, support and obtain
feedback on the level of our services and to prevent breaches of security, the
law or our contract terms
Q4 Who do we
disclose your Personal Information to and why?
A Nestlé will never share your Personal Information with any
Third Party business organisation that intends to use it for direct marketing
purposes unless you have given us specific permission to do this.
For Nestlé's policy on: (i)
direct marketing by e-mail; (ii) your right to ask Nestlé at any time NOT to
contact you by way of direct e-mail marketing; and (iii) also your right to
delete your Personal Information from our systems – please see Questions
8 and 5 respectively.
We may share your Personal
Information with other companies within the Nestlé Group of companies. We may
also share your Personal Information with third parties but only in the
strictly limited circumstances set out below:
We may supply
your Personal Information to Third Parties (such as our internet service
providers) who help us administer this website. Some of these business partners
may be located outside the country where you accessed this website. Please see
Question 6 – "Which countries will your Personal Information be sent to
and why?" These Third Parties must at all times provide the same levels of
security for your Personal Information as Nestlé and, where required, are bound
by a legal agreement to keep your Personal Information private, secure and to
process it only on the specific instructions of Nestlé.
We may also
supply your Personal Information to government bodies and law enforcement
agencies if: we are required to do so by the requirements of any applicable
law; or if in our good faith judgment, such action is reasonably necessary to
comply with legal process; to respond to any legal claims or actions; or to
protect the rights of the Nestlé Group or its customers and the public.
We may, in a few
limited circumstances, supply your Personal Information to potential acquirers
of any relevant Nestlé business but provided that (i) we have contractually
ensured that this information is kept private and secure; and (ii) that when
supplying this Personal Information Nestlé complies with the applicable local
Q5 How can you
see, check, change or delete the Personal Information you send to us?
A You have the right to ask us to provide you with all the information it
stores on you. You may also have your Personal Information deleted, corrected
or revised by sending an e-mail to: firstname.lastname@example.org
or a letter to: Webmaster, Nestle Skin Health SA, Avenue Gratta-Paille 2, 1018
countries will your Personal Information be sent to and why?
A Nestlé is a global company and your Personal Information may be transferred
across international borders. Your Personal Information may also be transferred
between different companies of the Nestlé Group located in different countries.
We take the appropriate measures to maintain security of the Personal
Information both during transit and at the receiving location.
The server that makes this
website available may be located outside the country from which you have
accessed this website. The service provider for hosting this website is bound
by a contract that ensures a high standard of privacy protection and requires
(amongst other provisions) that it acts only on Nestlé instructions and
implements all technical measures necessary on an ongoing basis to keep your personal
("Tracking Technology") – How and why do we use them?
We do make use of tracking
technology ('Cookies') to gather such Personal Information as browser type and
operating system, referring page, path through site, domain of ISP etc. for the
purpose of understanding how visitors use this website. Cookies help us tailor
this website to your personal needs.
All information obtained
through cookies will not be disclosed outside the Nestlé Group or designated
Third Parties. It will not be used for unsolicited communications.
Cookies located on your
computer do not contain your name but an IP address. After the user's session
is cancelled the information contained in the cookies is no longer available to
Please ensure that your
computer setting reflects whether you are happy to accept cookies or not. You
can set your browser to warn you before accepting cookies, or you can simply
set it to refuse them, although you may not have access to all the features of
this website if you do so. See your browser "help" button for how you
can do this. You do not need to have cookies on to use or navigate through many
parts of this and other Nestlé websites. Remember that if you use different
computers in different locations you will need to ensure that each browser is
adjusted to suit your cookie preferences.
Q8 E Marketing -
What is SPAMMING and what is our position on SPAM e-mails?
A Spamming is where unsolicited e-mails are sent to you containing
advertisements or marketing related materials without your consent
We do NOT send SPAM e-mails.
Nestlé itself uses an anti-SPAM tool to protect our employees from SPAMMING.
Sending e-mails without consent is illegal in many countries. We will not use
your Personal Information (including your e-mail address) for direct marketing
or follow-up communications unless you give us your EXPRESS permission. This is
called "OPT-IN" consent.
Also, we do not share your
Personal Information with any third party companies who will use your Personal
Information for SPAM mails.
This website may give you the
opportunity to receive marketing information by e-mail. Every e-mail sent by
Nestlé will give you the opportunity at any time to stop receiving marketing
If for some reason you believe
you have received SPAM e-mail from a Nestlé Group company please inform us
immediately at the address given. For address details please see Question 5 -
How can you see, check, change or delete the Personal Information you send to
Q9 How long do
we keep your Personal Information for?
A We may store the Personal Information that you send to us via this website
in its databases. Your Personal Information will be kept by the Nestlé Group
only for as long as is
reasonably necessary taking
into consideration our need to answer queries or resolve problems, provide
improved and new services and comply with legal requirements under applicable
law(s). This means that we may retain your Personal Information for a
reasonable period after you stop using Nestlé services or stop using this
website. After this period, your Personal Information will be deleted from all
systems in the Nestlé Group.
We remind you that we have a
right to have your Personal Information deleted at any time. Please see
Question 5 - How can you see, check, change or delete the Personal Information
you send to us (above)?
Q10 What is our
policy on children using and communicating with this website?
A We believe that it is highly important to protect the privacy of children
on-line and encourage parents or guardians to spend time on-line with their
children to participate in and monitor their e-activities.
We do not intentionally
collect Personal Information from children through this website.
Special note to
Parents of Children
We recommend that parents/guardians
regularly check and monitor their children's use of e-mail and other online
Please make sure that your
child does not give us Personal Information online without asking your
You can, at any point of time,
check your child's Personal Information and have it changed or deleted online.
Alternatively, you can also ask us to delete any of your child's information by
sending us a deletion request form by e-mail/postal mail/ fax to the address
given in contact details set out in Question 5 - How can you see, check, change
or delete the Personal Information you send to us?
Q11 Do we link
to other third party websites and what happens to my Personal Information when
this linking happens?
A We link to other websites to offer you an opportunity to review connected
and interesting information related to Nestlé Skin Health. These Third Party
websites are outside of our control and are not covered by this Privacy Notice.
If you access other websites using the links provided, the operators of these
websites may collect your Personal Information. Please ensure that you are
satisfied with the privacy policies of these Third Party websites before you
submit any Personal Information. We try, as far as we can, to ensure that all
Third Party linked websites have equivalent measures for protection of your
Personal Information, but we cannot be held responsible legally or otherwise
for the activities, privacy policies or levels of privacy compliance of these
Q12 What happens
to my Personal Information when I e-mail this website to someone else?
A Some of our websites may provide you with the opportunity to e-mail a
website address to another person. For this feature to work, we may need to collect
your e-mail address and/or the e-mail addresses of those you send the website
to. E-mail addresses collected in this way are not used for any purpose other
than to fulfill your request. These e-mail addresses are not stored and are
deleted immediately after your request is fulfilled.
Q13 What happens
to my Personal Information if I participate in an online survey from Nestlé
through this website?
A From time to time, we may ask our website visitors to answer survey
questions. Surveys generally will relate to the content of the website, our
products and services or categories of products and services. We may ask for
topics relevant to our business, age or age ranges, gender, and/or other
non-personal information. For the purposes of these surveys, we may add
information obtained from cookies to your survey answers but no Personal
Information will be requested. The Personal Information collected is not tied
to any Personal Information that you may already have given to us. Personal
Information gathered from polls and surveys are for our internal use only but
aggregated information (not capable of personally identifying anyone) may be
shared with others.
Q14 What is
A In order to make the registration process easier, we use a one-time registration
tool for this website. With this tool, when you register with our website, this
information can be automatically made available to you for registration at
other Nestlé website(s). Your Personal Information remains protected and we
always ask for your express consent or "Opt-In" to receive
information from Nestlé website(s) before you are added to any mailing list.
Q15 Can we
change the terms of this Privacy Notice?
A We will occasionally make changes and corrections to this Privacy Notice.
Please check this Privacy Notice regularly to see the changes and how these may
Q16 Where can I
find more information on the legal issues concerning Nestlé websites and my
legal rights and responsibilities?
A As Nestlé Skin Health S.A. is a Swiss-based company the laws that govern
and apply to this website are those of Switzerland. For more detailed
information please consult the Terms and Conditions of this website available by clicking on this link or directly on
address(es) is(are) available for me to contact you if I have other questions
regarding my Personal Information?
A The address is: email@example.com
or a letter to:Webmaster: Nestlé Skin Health, Avenue Gratta Paille 2, 1018
Lausanne , Switzerland.
Q18 Which terms
have specific legal meanings in this Privacy Notice (they are highlighted for
your ease of use with Capital Letters)?
“Personal Information” can
also be known as “Personal Data” and means any information relating to you as a
natural person that is capable of directly or indirectly identifying you. (On
websites this is typically at least your e-mail address).
“Processing of Personal
Information” means any operation or set of operations which is performed upon
your Personal Information whether or not by automatic means including
collection, recording, organisation, storage, adaptation or alteration,
retrieval, consultation, use, disclosure by transmission, dissemination or
otherwise making available, alignment or combination, blocking, erasure or
destruction (i.e. effectively any activity that Nestlé performs on or with the
personal information that you send us).
"Data Controller" is
the organisation alone or jointly that determines the purposes and means of the
Processing of your Personal Information (i.e. the Nestlé entity operating this
website and collecting your personal information), which here is Nestlé Skin
"Third Party /
Parties" for the purposes of this Privacy Notice means any company not
under control of Nestlé through either direct or indirect ownership.
"Nestlé Group" in this Privacy Notice all refer to Nestlé S.A., the
ultimate parent company, and its subsidiary companies in which Nestlé S.A. has
control through either direct or indirect ownership, as appropriate to the
Q19 IMPORTANT –
Why do I have to accept the terms of this Privacy Notice?
A Nestlé is a global company that uses the Internet to collect and process
your Personal Information. This naturally involves the Processing and
transmission of your Personal Information across borders.
This Privacy Notice provides
you with all information necessary (in an easily accessible way) to make an
informed choice as to whether to use this website and to send your Personal
Information to Nestlé or not.
Therefore, by browsing this
website and communicating electronically with us, you acknowledge and agree to
our Processing of your indirect Personal Information (cookies, connection and
system information) in the manner set out in this Privacy Notice.
If you ask us to provide a
certain service to you (i.e. a, newsletter or new product details etc.) we will
need additional direct Personal Information (name, address and e-mail address)
from you. In this case, we will ask you for your express consent to collect and
use this Personal Information. This Personal Information will be used only for
the purposes for which you gave it to us.
If you have any questions
regarding this Privacy Notice please contact us at the address given under
Question 5 and we will be pleased to assist you with any additional questions
you may have.
Copyright © 2014 Nestlé Skin Health S.A.